This Privacy Policy explains how Floral Essence collects, uses, discloses, and retains personal information in connection with its florist workshop services for wedding bouquets and event decoration. It applies to information gathered through the website, consultations, orders, and related service communications.
Use the listed contact details for privacy questions, requests, or complaints about this policy.
Subject to legal limits, you may request access to the personal information we hold about you, ask for correction of inaccurate information, and request deletion where we are not required to keep the record. You may also object to or limit certain uses of your information where those options are available under law.
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to confirm your identity and understand the scope of your request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
We retain personal information for the period needed to manage inquiries, prepare quotes, complete orders, maintain business records, and meet legal or tax obligations. When information is no longer required, we delete it or de-identify it where practical.
When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change is material, we may provide additional notice through a reasonable site notice or direct communication where we have a suitable contact method.
We may collect contact details, inquiry content, consultation preferences, event dates, delivery or pickup instructions, payment-related information, and technical data such as device and browser information. For wedding and event projects, we may also process information needed to prepare quotes, confirm dates, and coordinate floral arrangements.
We receive data when you submit a contact form, request a consultation, place an order, communicate by phone, or provide details during planning. We may also collect limited technical information automatically when you visit the website, and we may generate internal records from consultations, quotes, deposits, and fulfillment steps.
We may use essential cookies to support site security and core functions, functional cookies to remember basic preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose and lifespan.
We use standard browser and device controls to support site operation and basic analytics. You may block or delete cookies through your browser settings, and you may be able to limit certain tracking features through device or browser preferences. If cookies are disabled, some parts of the site may not function as intended.
We use personal information to respond to inquiries, schedule consultations, prepare custom quotes, confirm deposits and dates, coordinate floral design details, arrange delivery or pickup, manage payments, maintain records, and improve the reliability of our website and services. We may also use information to communicate about changes to an order, service updates, or matters required by law.
We may share personal information with service providers that help us operate the website, process communications, manage records, or support payment and delivery-related functions. Where a third party receives information for these purposes, we expect it to use the information only as needed to perform its role.
We may disclose personal information when necessary to comply with law, respond to lawful requests, protect our rights, or address security, fraud, or safety concerns. We may also share information where disclosure is required to support a legal claim, regulatory process, or similar obligation.
